"I am truly amazed at PCMI's unparalleled ability to understand the needs of our company and operations in order to develop and implement process and training modules. They have a strong ability to listen and understand people."
“Incorporating the PCRS administration software into our workflow will enhance internal systems, allowing us to calculate losses in real-time, improve claims processes, and accelerate data entry and cancellations – streamlining our entire operation.”
“Most automobile dealers have reinsurance programs, which they view as significant profit centers for their businesses. PCRS supports these important reinsurance programs by providing dealers with a comprehensive tool that will let them see the results of their reinsurance business and help manage and maximize profitability. We look forward to leveraging PCMI’s integrated software solution to provide a quicker and improved process for reinsurance.”
"The time, effort, and dedication of the PCMI Team to the implementation of our new Administration Platform has been outstanding. I could not be happier with the commitment to our success consistently demonstrated at all levels of the organization."
“We feel that PCMI’s PCRS platform is the most comprehensive system that enables our agents and dealers to increase sales and deliver best in class service. In addition, the data analytic capabilities allows our staff to interpret results clearly in a manner that makes sense to our specific market sector. The platform tailors to our specific needs and allows the dealership operation to develop and grow – which is a critical factor.”
"Our customized PCRS system gives us the flexibility to design new products for our clients while integrating the accounting and sales reporting without adding additional staff."
"We will continue to invest in technology to improve our clients and consumers experience and PCRS achieves that objective."
I want to send my compliments to the PCMI staff. Our implementation was an extremely complicated process that I knew absolutely nothing about. I appreciate all the support teams efforts and others to make sure this was a smooth process. PCMI has an excellent team and they demonstrate the value of PCMI and its products.
"The key thing about Mark, and the thing that impresses me most about his operation, is his willingness to go above and beyond and do what it takes to give you what you need. Everything we did was custom from scratch… and he has worked very well with our staff to make sure he can accommodate our needs.
PCMI speaks our language and understands that we come at the warranty and F&I business from the dealer side, rather than strictly from the warranty administration side.
We looked at several solutions before selecting PCMI, and while every provider seems to have an administration piece of the pie, what we needed was a complete package and someone willing to work with me to develop the right solution for our needs."
"New Leaf Service Contracts has seen significant improvement in customer service productivity and efficiency. Customer service representative productivity increased 19% overall and average handle time for inbound calls has been reduced by almost a minute per call. We are pleased with the results."
"PCMI has been excellent in helping us to implement the PCRS system and in converting and importing our legacy data into PCRS. We haven't seen another company with this broad of a range of capabilities or the flexibility to adapt the system to our requirements. They really understand both the business and the technologies. Special thanks to PCMI Support team for being always available and for such rapid solutions to our particular concerns."
"We unanimously as a management team selected the PCMI solution. Part of the decision-making process was the quick and rapid deployment, flexible product design, and transparent reporting that our dealers really rely on."