One Connected Experience for Every Stakeholder in the F&I Lifecycle
Dealers sell. Servicers repair.
Lenders fund. Customers file claims.
Agents manage performance.
User Portals unify every stakeholder in the F&I ecosystem through secure, role-specific interfaces built on the PCRS+ platform. Each portal is purpose-built to streamline workflows, reduce administrative friction, and give users direct access to the information and actions they need. From contract holders submitting claims to lenders processing GAP settlements, USER portals deliver real-time access, simplified workflows, and a consistent experience across the entire lifecycle.
The result: faster claims processing, fewer support requests, and better experience for dealers, customers, and partners.
Customer Portal
Self-Service Claim Management for Contract Holders
The Customer Portal gives contract holders a simple, branded experience to manage their coverage and submit GAP claims without calling a support center. Customers can quickly register contracts, check coverage details, and initiate claims from a secure online portal designed specifically for end users.
Outcome: Fewer inbound support calls and faster claim initiation.
Key Features
- Self-registration with secure email validation
- View contract coverage and details
- Add vehicles and manage policy information
- Initiate and update GAP claims
- Track claim status and progress
- Upload required claim documents
- View prepaid maintenance schedules (when applicable)
Servicer Portal
Streamlined Claims Management for Dealerships and Repair Facilities
The Servicer Portal gives dealerships and independent repair facilities direct access to initiate and manage service claims for covered repairs. Technicians and service teams can quickly locate contracts, submit claims, upload documentation, and track claim progress — reducing delays between repair completion and claim authorization.
Outcome: Faster claim submission and fewer delays in repair approvals.
Key Features
- Contract lookup using VIN and customer last name
- Initiate and edit claims for VSC, Tire & Wheel, LTW, and Prepaid Maintenance
- Upload invoices and supporting documentation
- Add service notes and repair details
- Track claim status and updates
Optional Enhancements
- Auto-Authorization for eligible claims
- Notification Center for claim updates and alerts
Lender Portal
GAP Claim Processing for Financial Institutions
Lender Portal enables lenders to quickly initiate and manage GAP claims with secure access to contract and financial information. By providing a dedicated interface for financial institutions, lenders can upload documentation, update financial details, and track claims without relying on manual processes.
Outcome: Faster GAP claim resolution and reduced administrative effort for lenders.
Key Features
- Search GAP contracts securely
- Initiate GAP claims with financial information
- Upload payoff statements and supporting documents
- Update missing financial details
- Access outgoing communications such as letters and emails
Dealer Portal
F&I Sales and Contract Management for Dealers
The Dealer Portal gives dealership users a centralized interface to quote, sell, and manage F&I products while maintaining visibility into contract activity and performance. Dealers can manage the full lifecycle of their contracts, from quoting and registration to cancellations and reporting.
Outcome: Faster contract processing and improved operational visibility for dealerships.
Key Features
- Quote and sell F&I products
- Register new contracts
- Process cancellations and remittances
- Access dealer performance dashboards
- Manage dealer configurations
- Order program materials and supplies
Agent Portal
Performance Oversight for Agencies
Agent Portal gives agencies the visibility and tools needed to manage dealer relationships and monitor program performance. Agents can track sales activity, review commission performance, and support dealer operations through a dedicated interface designed for agency management.
Outcome: Better dealer oversight and stronger program performance.
Key Features
- Access dealer and dealer group information
- Monitor contract and sales activity
- View commission and performance reports
- Support dealer operational needs
- Analyze program performance across dealerships
Platform Benefits
Built on PCRS+
All portals operate within the PCRS+ experience, providing a modern interface and seamless integration with the PCRS platform. Each portal is designed around the specific needs of its user role while sharing the same secure infrastructure, data model, and automation capabilities.
A Platform Designed for Every Stakeholder
Role-Based Secure Access
Each user accesses only the tools and information relevant to their role, ensuring security while simplifying the user experience.
Real-Time Contract and Claim Data
All stakeholders work from the same source of truth with real-time visibility into claims, contracts, and program activity.
Purpose-Built Workflows
Every portal is optimized for the tasks its users perform most—reducing friction and accelerating claims, sales, and service operations.
Self-Service That Reduces Support Load
Customers, dealers, lenders, and servicers can initiate and manage actions directly, reducing administrative overhead and support requests.
Scalable API-Driven Architecture
PCRS portals integrate seamlessly with existing systems through secure APIs, enabling organizations to scale programs without increasing operational complexity.
Explore PCRS Portals
Deliver faster claims processing, better operational visibility, and a modern digital experience for every participant in your F&I ecosystem.