Explore our library of webinar recordings and conference presentations that cover PCRS software features, best practices, success stories, integrations, and more! Watch these videos at your own pace to gain knowledge, hear from our customers, and get inspired to keep improving how your team uses PCRS.
Webinars
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On-Demand Webinars
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The Admin System Lifecycle: Is your Administration System Constraining your Ability to Grow?
Mark, Greg, and Doug discuss the admin system lifecycle and how your current system could potentially be constraining the ability to grow.
DURATION: 75 min
PCMI HOST: Mark Nagelvoort
GUESTS: Greg Myers – Beecher Carlson and Doug Bell – Extended Warranty and Service Contract Consulting
DATE: December 9, 2021
- How to know when it’s time to replace your admin system
- Competing in today’s Assurance Products marketplace
- The non-negotiables of a good admin system
- Tips for making a smooth business transformation
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Coming Out of COVID – Achieving Long-Term Business Resilience
Mark discusses with guests Jerry and Dan how 2020 tested their resiliency and propelled their growth.
DURATION: 44 min
PCMI HOST: Mark Nagelvoort
GUESTS: Jerry Munselle – Torque Group and Dan Brancaccio – PermaSafe
DATE: June 24, 2021
- Lessons learned from 2020
- How it affected their business
- The keys to their success – ability to scale
- Their plans for continued 2021 success and beyond
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New Notification Center Module
Learn about the benefits of enabling flexible communication through our newest module – The Notification Center and see how our integration with BerkOne enhances its capabilities.
DURATION: 37 min
PCMI HOSTS: Mark Nagelvoort and Greg Kasprzycki
GUEST: Steve Hendrick – BerkOne
DATE: Nov 19, 2020
- Benefits of flexible communication with agents, dealers, sales managers, and customers
- Email, text, and letter functionality with automatic mail merge
- Set notification triggers based on the receiver’s needs and preferences
- Scalability, volume, and services
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Automating Dealership Payments
See how PCMI simplifies and automates payments between dealers and administrators via our integration with Infintech.
DURATION: 35 min
PCMI HOSTS: Mark Nagelvoort and Randy Price
GUEST: Matt Valego – Infintech
DATE: Oct 22, 2020
- Enhanced payment processes
- Online status updates
- Secure transaction monitoring
- Infintech integration onboarding process
- System demo – signing up and processing ACH transactions
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Automating GAP Claims
Guest speaker Lori Arce joins us to share JM&A Group’s experience implementing our new GAP Claim Consumer and Lender Portal. Learn about this powerful add-on as we run through its exciting features.
DURATION: 25 min
HOSTS: Mark Nagelvoort, Greg Kasprzycki, and Corinne Eckert
GUEST: Lori Arce – JM&A Group
DATE: Sept 24, 2020
- Consumer self-registration
- 24/7 claim initiation
- Mobile document upload
- Automatic claim status updates
- JM&A’s legacy process
- Goals JM&A had for the portal
- Main benefits and customer feedback
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PCRS Quick Launch
Mark explains how our Quick Launch process allows customers to get products up and running on PCRS in a matter of days. Guest Matt Fehr recounts AvantaGuard’s experience switching from a homegrown system to PCRS.
DURATION: 46 min
PCMI HOST: Mark Nagelvoort
GUEST: Matt Fehr – AvantaGuard
DATE: June 22, 2020
- Quick launch process vs. standard implementation process
- AvantaGuard’s implementation approach
- PCRS vs. a homegrown system
- Dealer feedback and agent perspective
- AvantaGuard’s biggest challenges
- Growing with PCRS
- Ability to pivot with PCRS
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Reaching New Markets with PaaS
Mark and Greg go through the extendable capabilities of our PCRS PaaS software as guest host Ben Draper of Sym-Tech shares how this cloud-based solution worked for them.
DURATION: 47 min
PCMI HOSTS: Mark Nagelvoort and Greg Kasprzycki
GUEST: Ben Draper – Sym-Tech
DATE: May 28, 2020
- PCMI’s PaaS journey
- Adding products from other apps
- Building subscription-based products
- Why Sym-Tech utilizes PaaS
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Reinsurance
Learn how PCRS streamlines the process of producing reinsurance cession statements, with guest host Greg Petrowski of GPWA.
DURATION: 1 hr 11 min
PCMI HOSTS: Mark Nagelvoort and Prudhvi Wala
GUEST: Greg Petrowski – GPWA
DATE: May 7, 2020
- Quota share
- Online drill down and frequency
- Audit trail
- Reinsurance buyout programs
- Forecasted unearned premium reserve
- Cession statements
- Trust requirements / LOC
- Warehousing reinsurance data prior to company formation
- Stop-loss/CLIP programs
- Integration with your current administration system
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Increasing Sales
Greg and Sean discuss how PCRS enables clients to grow their business through its configurable structure, quick launch, and APIs.
DURATION: 30 min
PCMI HOSTS: Greg Kasprzycki and Sean Mangan
DATE: Apr 30, 2020
- Competitive advantages of SaaS vs. PaaS
- PCRS FAQs
- Utilizing PCRS to empower your business
- Demo: real-time sales visibility
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Claims Automation
Greg demonstrates how PCRS gives you the ability to automate your claim’s process – saving you and your business hours of wait time.
DURATION: 46 min
PCMI HOST: Greg Kasprzycki
DATE: Apr 23, 2020
- Claims automation
- The VSC process before and after PCRS
- Profile customization options
- SaaS vs. PaaS
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Insurtechs in the Warranty Industry: A Technology Provider’s Perspective
Mark and Dan Tafel from Hornbeam Insurance discuss all things Insurtech through the eyes of a technology provider.
DURATION: 40 min
HOST: Dan Tafel – Hornbeam Insurance
GUEST: Mark Nagelvoort
DATE: October 27, 2021
- What are Insurtechs and how did they come about
- Their role within PCRS software
- How Insurtechs are changing the customer experience
- Their plans for continued 2021 success and beyond
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Consumer Warranty Administration
Mark breaks down the Consumer extended warranty functionalities of PCRS, with guest Rob Christian detailing OnPoint’s experience switching to PCMI.
DURATION: 52 min
PCMI HOST: Mark Nagelvoort
GUEST: Rob Christian – OnPoint
DATE: Nov 5, 2020
- PaaS and integration support
- Administration functionality
- Quickly launching new programs
- OEM warranty administration
- Service administration technology
- Supporting multiple countries
- Logistics and service fulfillment
- Why OnPoint chose PCMI
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Compliance and Customer Experience: Achieving The Right Balance
Watch as Mark moderates a VS Warranty Lifecycle Roundtable where he discusses compliance vs. the customer experience in regards to administration software and how to achieve a good balance for your company and customers.
DURATION: 12 min
SPEAKERS: Mark Nagelvoort - PCMI, Aaron Brogdon - Frost Brown Todd, Ellis W. Wilder - Frost Brown Todd
CONFERENCE: Vehicle Service & Warranty Lifecycle Roundtable, 2021
DATE: October 14, 2021
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The Good, Bad & Ugly: Outsourcing versus Insourcing the Extended Warranty Process and Claims Management
Watch as Mark moderates a VS Warranty Lifecycle Roundtable where he discusses the difference between insourcing, outsourcing, a hybrid approach, and which is best for each individual company along with a Q&A session.
DURATION: 40 min
SPEAKERS: Mark Nagelvoort - PCMI, Andy Peterson - Polaris, Doug Bell - Principal, Gregory Myers - Beecher Carlson
CONFERENCE: Vehicle Service & Warranty Lifecycle Roundtable, 2021
DATE: October 14, 2021
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Automating Administration: Technology Trends
Watch as Mark moderates a WCM panel on how the fastest growing administrators have embraced digital transformation by utilizing technology that allows them to automate their processes.
DURATION: 45 min
SPEAKERS: Mark Nagelvoort - PCMI, Greg Myers - Beecher Carlson, and Dan Tafel - Hornbeam Insurance
CONFERENCE: Warranty Chain Management, 2021
DATE: Sep 1, 2021
- Consumer Claims
- Notification Center
- Integrated Payment Gateways
- BI Engine
- Parts Shipping
- Managing an Extended Warranty Program
- Global Warranty Administration
- Warranty to Extended Warranty
- Dealer Digital Links
- Off-Site Claims Management
- Electric Vehicles and Telematic
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How Adaptable Software + Third Party Resources Can Help Manufacturers Improve Warranty Program Performance
Watch Mark and Rob deliver the WCM Keynote Presentation on improving manufacturers’ warranty program performance with the help of adaptable software.
DURATION: 49 min
SPEAKERS: Mark Nagelvoort - PCMI and Rob Christian - OnPoint
CONFERENCE: Warranty Chain Management, 2020
DATE: Dec 2, 2020
