CEO
BORN
Chicago, IL
FAVORITE HOBBY
Paddleboarding
FAVORITE FOOD
Pierogis
FAVORITE BOOK
Biographies of leaders like Ziglar, Stone, and Musk
FAVORITE TRIP
Canadian Rockies
FAVORITE MOVIE
A Good Year
HIDDEN TALENT
Sail a 36 ft sailboat solo (while guests drink)
BUCKET LIST
Install PCRS around the world
I’m grateful for my wife, our team who has made this all happen, and the customers who trusted PCMI in our early years. I’m trying every day to build an organization they can all be proud of.
Role at PCMI
Mark Nagelvoort is widely recognized as pioneering software administration systems within the Extended Warranty and F&I Product industry. He is a seasoned executive who has dedicated 30+ years to creating platforms that help the world’s TPAs, OEMs, and Insurers automate administration processes effortlessly. Mark specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.
Under Mark’s leadership, our company has grown exponentially from its original 3 employees in 2012, to a robust team comprised of over 210 global team members in our U.S., Poland, and Thailand offices. Mark’s guiding principle during this ambitious expansion is based on this quote from a thought-leader he admires, Zig Ziglar: “You can get everything in life you want, if you will just help enough people get what they want.”
Career
He started his career working with advanced consulting practices at Arthur Young & Company (Ernst & Young). Mark’s first major client was a company who acted as the insurer for American Warranty Corp., a pioneer F&I administrator. Over the years, he learned the ins and outs of the industry from working with many large third-party administrators.
Mark realized there was a tremendous opportunity to automate and streamline the full lifecycle of a TPA’s administration processes, which motivated him to start his first software company at the age of 23 called NAT Inc. At NAT, Mark and his team built the SCS Auto platform, which was later acquired by Dealertrack. He stayed on as President of the NAT division of aftermarket services before founding PCMI and introducing his new and improved, Policy Claim and Reporting Solutions™ (PCRS) administration platform to the market.
Education
Mark holds a Master and Bachelor of Science in Computer Science from Northern Illinois University.
Top Strengths
Mark naturally makes things happen and works tirelessly to accomplish goals. His CliftonStrengths leadership style is executing.
Top Strengths
Mark naturally makes things happen and works tirelessly to accomplish goals. His CliftonStrengths leadership style is executing.