Mark Nagelvoort

PRESIDENT & CEO
Founded PCMI – 2012

BORN
Chicago, IL

FAVORITE HOBBY
Paddleboarding

FAVORITE FOOD
Pierogis

FAVORITE BOOK
Biographies of leaders like Ziglar, Stone, and Musk

FAVORITE TRIP
Canadian Rockies

FAVORITE MOVIE
A Good Year

HIDDEN TALENT
Sail a 36 ft sailboat solo (while guests drink)

BUCKET LIST
Install PCRS around the world

I’m grateful for my wife, the customers who trusted PCMI in our early years, and our team who has made this all happen. I’m trying every day to build an organization they can all be proud of.

Role at PCMI

Mark Nagelvoort is widely recognized as pioneering software administration systems within the Extended Warranty and F&I Product industry. He is a seasoned executive who has dedicated 30+ years to creating platforms that help the world’s TPAs, OEMs, and Insurers automate administration processes effortlessly. Mark specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.

Under Mark’s leadership, our company has grown exponentially from its original 3 employees in 2012, to a robust team comprised of over 130 global team members in our U.S., Poland, and Thailand offices. Mark’s guiding principle during this ambitious expansion is based on this quote from a thought-leader he admires, Zig Ziglar: “You can get everything in life you want, if you will just help enough people get what they want.”

Career

He started his career working with advanced consulting practices at Arthur Young & Company (Ernst & Young). Mark’s first major client was a company who acted as the insurer for American Warranty Corp., a pioneer F&I administrator. Over the years, he learned the ins and outs of the industry from working with many large third-party administrators.

Mark realized there was a tremendous opportunity to automate and streamline the full lifecycle of a TPA’s administration processes, which motivated him to start his first software company when he was 23 called NAT Inc. At NAT, Mark and his team built the SCS Auto platform, which was later acquired by Dealertrack. He stayed on as President of the NAT division of aftermarket services before founding PCMI Corporation and introducing his new and improved, Policy Claim and Reporting Solutions™ (PCRS) administration platform to the market.

Education

Mark has a Bachelor’s and Master’s degree in Computer Science from Northern Illinois University.

Certified Scrum Master Badge

Certified ScrumMaster®
(CSM®)

Management 3.0 Foundation Certification

Management 3.0:
Foundation Workshop

Mark in the News

P&A - magazine logo

An Interview with Mark Nagelvoort

CIO Review - magazine logo

Software for Evolving F&I Administration

CIO Insurance - magazine logo

Automating Administration and Expanding Sales

Top Strengths

Mark naturally makes things happen and works tirelessly to accomplish goals. His CliftonStrengths leadership style is executing.

1

Achiever

Works hard and has immense stamina
2

Learner

Always learns and improves
3

Focus

Prioritizes and then acts
4

Futuristic

Energizes others with his visions
5

Competition

Strives to win first place

Meet Other PCMI Leaders

OUR LEADERS