“I start each day ensuring that we are delivering on the promise of providing the best administration system to each of our customers.”

Mark Nagelvoort – President & CEO
PCMI Corporation

Overview

PCMI Corporation (Policy Claim Management International) is the leading provider of integrated software solutions for Extended Warranty management and F&I administration. PCMI is operated under the leadership of our President & CEO – Mark Nagelvoort, along with his dedicated executive team who have worked alongside him in the industry for 20+ years. We have 3 office locations: Chicago (USA), Krakow (Poland), and Chiang Mai (Thailand) with dedicated teams working around the clock to service our clients.

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Mission

At PCMI, we are passionate about supporting our clients’ growth by offering innovative technology and PCRS software solutions (Policy Claim and Reporting Solutions™) to help our clients expand into new markets or add additional products. Our mission is simple – to be Your Technology Partner and help you get to where you want to be by offering administration, risk management, reinsurance and CRM tools.

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Vision

To continue in our pursuit for breeding new technological strategies for TPAs, OEMs, and Insurance Companies in both the Automotive and Consumer Industries. PCMI will achieve this by offering best-in-class enhanced Extended Warranty Administration Solution to our clients and strategic partners across the globe.

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Our Journey

2012

• Launched PCRS
• Opened offices in US, Europe, and Asia
• Partnered with Rackspace, the leader in managed hosting services

2013

• Selected as “Best Administration System” by Big 4 accounting firm
• Implemented Risk Management module for major insurers
• Adopted by leading administrators

2014

• Implemented by major OEM in over 1,700 dealers
• Deployed Reinsurance module
• Deployed automation for VSC Claims module

2015

• Utilized in 4 of the top 10 insurers
• Selected by additional large and small administrators
• Adopted by protection and ancillary administrators

2016

• Named the most “dealer friendly” system by top automotive groups
• Supported over 40 million service contracts for administrators
• Managed over 9,000 dealers in the U.S. and 1,000 dealers in Canada

2017

• Doubled staff size from 2015
• Expanded offices in Europe and Asia to support growing teams
• Launched additional modules

2018

• Introduced “PaaS” - Platform as a service
• Reached 100 team members worldwide
• Developed bundled product support

2019

• Awarded “Leaders in Admin Software for F&I Products”
• Expanded Chicago office to support growth
• Reached over 70 integration partners

Our Awards

Top 20 Enterprise Contract Management Solution Companies

Top 50 SaaS CEOs

Acquisition International award

Leaders in Administration Software for F&I Products

CIO award - Policy Administration Solution Providers

Top 10 Policy Administration Solution Providers

CIO award - most promising Automotive Technology Solutions Providers

20 Most Promising Automotive Technology Solution Providers

Gold Microsoft Partner

Microsoft Partner Gold Certification

Innovation in Service Contract Award

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