Innovation Through Technology

Our mission is simple – to be Your Technology Partner by empowering you with innovative administration software to fuel your growth.

Market Leaders

PCMI, LLC (Policy Claim Management International) is the leading provider of integrated software solutions for Extended Warranty management and F&I administration.

Experienced Leadership

We’re operated under the leadership of our CEO – Mark Nagelvoort, along with his dedicated executive team who have worked alongside him in the industry for 20+ years.



Chicago, USA

Poland, Europe

Thailand, Asia

Our Journey – Shaped by Incredible People and Breakthrough Ideas

Our Journey – Shaped by Incredible People and Breakthrough Ideas

“In 2012, we started with a blank board and one big dream: to redefine the administration system of the future. We didn’t have a single client, but we knew what we wanted to be. Ten years later with a staff of over 160+ and 3 global offices, we’re the industry leader in administration software and we’re ready to do more.”

— Mark Nagelvoort – CEO

  • 2012
  • 2013
  • 2014
  • 2015
  • 2016
  • 2017
  • 2018
  • 2019
  • 2020
  • 2012

    • Launched PCRS
    • Opened offices in US, Europe, and Asia
    • Partnered with Rackspace, the leader in managed hosting services
  • 2013

    • Selected as “Best Administration System” by Big 4 accounting firm
    • Implemented Risk Management module for major insurers
    • Adopted by leading administrators
  • 2014

    • Implemented by major OEM in over 1,700 dealers
    • Deployed Reinsurance module
    • Deployed automation for VSC Claims module
  • 2015

    • Utilized in 4 of the top 10 insurers
    • Selected by additional large and small administrators
    • Adopted by protection and ancillary administrators
  • 2016

    • Named the most “dealer friendly” system by top automotive groups
    • Supported over 40 million service contracts for administrators
    • Managed over 9,000 dealers in the U.S. and 1,000 dealers in Canada
  • 2017

    • Doubled staff size from 2015
    • Expanded offices in Europe and Asia to support growing teams
    • Launched additional modules
  • 2018

    • Introduced “PaaS” - Platform as a service
    • Reached 100 team members worldwide
    • Developed bundled product support
  • 2019

    • Awarded “Leaders in Admin Software for F&I Products”
    • Expanded Chicago office to support growth
    • Reached over 70 integration partners
  • 2020

    • Recognized as “Top 20 Enterprise Contract Management Solution Companies”
    • Reached over 140 integration partners
    • Launched live and on-demand webinars

“I start each day ensuring that we are delivering on the promise of providing the best administration system to each of our customers.”

Mark Nagelvoort – CEO

Team Members
Lines of Code in PCRS
Office Locations Worldwide

Our Awards - Celebrating Our Achievements Together as a Team

“Our team is passionate, and their dedication to our software is what got us here in the first place. We’re planning to do more and we’re ready to do more.”

Mark Nagelvoort – CEO

PCMI Award - Fastest Growing Automobile Solution Providers of 2022

The 10 Fastest-Growing Automobile Solution Providers


Gold Microsoft Partner

Microsoft Partner Gold Certification

2023, 2022, 2021, 2020, 2019, 2018, 2017, 2016

Acquisition International award

Leaders in Administration Software for F&I Products

2021, 2020, 2019

Global Business Awards 2021 - Innovation Through Technology

Global Business Insight Award for Innovation Through Technology


Most Outstanding Administration Software Provider award trophy

Most Outstanding Administration Software Provider


Top 20 Enterprise Contract Management Solution Companies


TOP 50 SaaS

Top 50 SaaS CEOs


CIO award - Policy Administration Solution Providers

Top 10 Policy Administration Solution Providers


CIO award - most promising Automotive Technology Solutions Providers

20 Most Promising Automotive Technology Solution Providers


Innovation in Service Contract Award


Our Core Values

Focus on the Customer

Our highest priority is to satisfy the needs of our customers through delivering best-in-class software, providing professional customer support, and cultivating long-term partnerships.

Deliver Technical Excellence

We follow agile best practices to help us work in a continuous state of high quality. From coding to launching our app, we take the extra measures to ensure our software is running at its highest efficiency.

Win Together

Working together with our unique perspectives and knowledge moves our company towards its vision. As a team, we celebrate achievements and learn from failures in order to constantly grow.

Work Fearlessly

We have a passion to challenge the status quo by courageously innovating, taking risks, and experimenting to consistently take our product to the next level.

Own It

We have a natural sense of pride and obligation in taking full accountability for our work. We don’t cut corners, we’re transparent, and we promise to do what is right.

Become a Family

We create more than just software. The hours we spend each week working and having fun together builds a connection and a lifestyle that goes beyond the walls of our office.