PCRS Consumer Software
Service Contract
Management Software
Our service contract management software automates your warranty administration services for all OEM, repair, and replacement plans throughout their full lifecycle.
17
CONTRACTS PROCESSED
900
CLAIMS PROCESSED
21
DEALERS SUPPORTED
12
SERVICERS SUPPORTED
Consumer Industries Served
Electronics
Home
Furniture
Utilities
HVAC
and more…
Don't just take our word for it
PCRS puts your customer at the center of your service offering
Policy Administration
Our product warranty management software supports service and repair contracts as well as OEM warranties. Capabilities include:
- Rating
- Sales
- Cancels and more
Claims Administration
Allows the automation and processing of claims. Capabilities include:
- Call avoid
- Role-based rules engine and liability rules engine
- Problem analytics, progress tracking, auditing, and more
Service Network Dispatch
Our field technician dispatching tool. Abilities include:
- Dispatching technicians based on our rules engine
- Works in conjunction with the Claims Module
Risk Management
Enables insurers and administrators to:
- Forecast and recognize revenue
- Forecast and recognize loss
Connected Platform
Our growing API library suite of over 20 APIs. These allow administrators, dealers, and integration partners to perform automated actions against the PCRS platform, allowing for activities such as:
- Advanced ecommerce
- CRM integration
- Self-service claims
- Shipping and fulfillment integration and more
Analytics & Reporting
Allows users to view data points across the subject matter they are interested in, in real-time. Functionality includes:
- 50 built-in, customizable reports
- Growth capabilities, for when a customer’s needs mature
Benefits You Can’t Ignore
Automate
the full lifecycle of all aftermarket products and service contracts
Customize
your offer with the flexibility of the PCRS system
Integrate
with industry partners throughout the industry via API connections
Launch
new programs swiftly to boost your bottom-line
Convert
historical data to manage and report in a centralized location
Secure
your information in a dedicated managed hosting environment
Reduce
personnel costs and eliminate the need for additional IT staff
Access
the accessible interface from any location, at any time, from anywhere
Trust and Security
Through a relationship with the market’s leader in managed hosting services, Rackspace, PCMI offers 24/7 white-glove support to ensure our customized system infrastructure is operating effortlessly. Delivering this support frees our team to focus on enhancing PCRS while providing the speed and reliability that our customers desire.
Resources
PCRS Consumer Brochure
For more in-depth information on the modules, functionality, and capabilities of our system, download our Consumer Overview Deck.
Warranty Week Article
Learn how Extend uses PCRS as a PaaS solution to differentiate themselves, which has earned them big name retailers like Peloton, Advance Auto Parts, and Logitech.
On-Demand Webinar
Watch as we break down the functionalities of PCRS Consumer, with guest Rob Christian sharing OnPoint’s experience switching to PCRS.