PCRS Consumer

Administration Software
for Service Contracts

PCMI’s modular system can be built to support your needs for the service lifecycle of your product. Our Consumer platform is used by our clients as a call center tracking tool with full blown registration, entitlement, and administration. PCRS’s Risk Management functionality is used by some of the leading Consumer Insurance companies to measure and analyze portfolio performance.

Trust and Security

Mark Nagelvoort PCMI Video Thumbnail

By partnering with Rackspace, the leader in managed hosting services, our customized system infrastructure receives 24/7 white-glove support to ensure our software is always running smoothly. This allows our team to focus on continually enhancing PCRS while giving our customers what they want – speed and reliability.

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Consumer Industries Served

appliance industry icon

Appliances

electronics industry icon

Electronics

home industry icon

Home

furniture industry icon

Furniture

utilities industry icon

Utilities

HVAC industry icon

HVAC

and more…

Don't just take our word for it

“I am truly amazed at PCMI's unparalleled ability to understand the needs of our company and operations. They have a strong ability to listen and understand people.”

ENRIQUE WIDAUSKI – Project Development ManagerFlamingo Appliance Services

“Our customized PCRS system gives us the flexibility to design new products for our clients while integrating the accounting and sales reporting without adding additional staff.”

RICK GAVINO – President and COONew Leaf Service Contracts, LLC

PCRS puts your customer at the center of your service offering

Policy Administration

Supports service and repair contracts as well as OEM warranties. Capabilities include:

  • Rating
  • Sales
  • Cancels and more

Claims Administration

Allows the automation and processing of claims. Capabilities include:

  • Call avoid
  • Role-based rules engine and liability rules engine
  • Problem analytics, progress tracking, auditing, and more

Service Network Dispatch

Our field technician dispatching tool. Abilities include:

  • Dispatching technicians based on our rules engine
  • Works in conjunction with the Claims Module

Risk Management

Enables insurers and administrators to:

  • Forecast and recognize revenue
  • Forecast and recognize loss

Connected Platform

Our growing API library suite of over 20 APIs. These allow administrators, dealers, and integration partners to perform automated actions against the PCRS platform, allowing for activities such as:

  • Advanced ecommerce
  • CRM integration
  • Self-service claims
  • Shipping and fulfillment integration and more

Analytics & Reporting

Allows users to view data points across the subject matter they are interested in, in real-time. Functionality includes:

  • 50 built-in, customizable reports
  • Growth capabilities, for when a customer’s needs mature

Benefits You Can’t Ignore

Automate

the full lifecycle of all aftermarket products and service contracts

Customize

your product offering using our flexible system

Integrate

with industry partners seamlessly using our API connections

Launch

new products to the market within days

Convert

your legacy data to administer and report all in one place

Secure

your data in our dedicated managed hosting environment

Reduce

personnel costs and eliminate the need for additional IT staff

Access

our user-friendly interface anytime, anywhere, on any browser

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