Consumer Warranty Software
Our service contract management software automates your warranty administration services for all OEM, repair, and replacement plans throughout their full lifecycle.
34
Contracts Processed
1.6
Claims Processed
21
Dealers Supported
12
Servicers Supported
PCRS Consumer Solutions
Scalable Platform Built to Maximize Potential
Policy Administration
Claims Administration
Service Network Dispatch
Risk Management
Connected Platform
Analytics & Reporting
Policy Administration
Our product warranty management software supports service and repair contracts as well as OEM warranties. Capabilities include:
- Rating
- Sales
- Cancels and more
Claims Administration
Allows the automation and processing of claims. Capabilities include:
- Call avoid
- Role-based rules engine and liability rules engine
- Problem analytics, progress tracking, auditing, and more
Service Network Dispatch
Our field technician dispatching tool. Abilities include:
- Dispatching technicians based on our rules engine
- Works in conjunction with the Claims Module
Risk Management
Enables insurers and administrators to:
- Forecast and recognize revenue
- Forecast and recognize loss
Connected Platform
Our growing API library suite of over 20 APIs. These allow administrators, dealers, and integration partners to perform automated actions against the PCRS platform, allowing for activities such as:
- Advanced ecommerce
- CRM integration
- Self-service claims
- Shipping and fulfillment integration and more
Analytics & Reporting
Allows users to view data points across the subject matter they are interested in, in real-time. Functionality includes:
- 50 built-in, customizable reports
- Growth capabilities, for when a customer’s needs mature
Benefits You Can’t Ignore
Automate
the full lifecycle of all aftermarket products and service contracts
Customize
your product offering using our flexible system
Integrate
with industry partners seamlessly using our API connections
Launch
new products to the market within days
Convert
your legacy data to administer and report all in one place
Secure
your data in our dedicated managed hosting environment
Reduce
personnel costs and eliminate the need for additional IT staff
Access
our user-friendly interface anytime, anywhere, on any browser
“I am truly amazed at PCMI's unparalleled ability to understand the needs of our company and operations in order to develop and implement process and training modules. They have a strong ability to listen and understand people.”
ENRIQUE WIDAUSKIProject Development Manager
Flamingo Appliance Services