PCRS for Consumer Retail

Administration Software
for F&I Products and Service Contracts

PCMI’s modular system can be built to support your needs for the service lifecycle of your product. Our Consumer platform is used by our clients as a call center tracking tool with full blown registration, entitlement, and administration. PCRS’s Risk Management functionality is used by some of the leading Consumer Insurance companies to measure and analyze portfolio performance.

Proven System Reliability

Mark Nagelvoort PCMI Video Thumbnail

By partnering with Rackspace, the leader in managed hosting services, our customized system infrastructure receives 24/7 white-glove support to ensure our software is always running smoothly. This allows our team to focus on continually enhancing PCRS while giving our customers what they want – speed and reliability.

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Consumer Retail Industries Served

appliance industry icon

Appliances

electronics industry icon

Electronics

home industry icon

Home

furniture industry icon

Furniture

utilities industry icon

Utilities

HVAC industry icon

HVAC

and more…

PCRS puts your customer

at the center of your

service offering

PCRS Consumer Service Plans
PCRS Consumer Claims
PCRS Consumer Scheduling
PCRS Consumer Network Management
PCRS Consumer Call Capture
PCRS Consumer Entitlement

Service Plans

  • Design, price, and administer your service plan policies
  • Complete functionality to own your customer’s experience after purchase

Claims

  • Capability to process any claim using built in logic for automated processing
  • Improves your product and service network quality by reducing manual processes

Scheduling

  • Assign work to the appropriate service option – in home, depot, swap-out, and others
  • Track the event through to the claim

Network Management

  • Ability to setup service options with logic and rules to cater to how you wish to service your end-consumer, while setting expectations for your service network
  • Control costs and improve delivery

Call Capture

  • Log each customer interaction
  • Enables outbound messaging to your consumer or servicer
  • Dynamic learning tools to help troubleshoot and perform call avoidance reducing costs while improving your customer interactions

Entitlement

  • Capture all data points associated with a product and a policy
  • Based on OEM and policy definitions, determine whether product is under warranty, policy, consumer, goodwill, or mixed entitlement
  • Allocate all service costs accordingly

Benefits You Can’t Ignore

Automate

the full lifecycle of all aftermarket products and service contracts

Customize

your product offering using our flexible system

Integrate

with industry partners seamlessly using our API connections

Launch

new products to the market within days

Convert

your legacy data to administer and report all in one place

Secure

your data in our dedicated managed hosting environment

Reduce

personnel costs and eliminate the need for additional IT staff

Access

our user-friendly interface anytime, anywhere, on any browser

Don't just take our word for it

“I am truly amazed at PCMI's unparalleled ability to understand the needs of our company and operations. They have a strong ability to listen and understand people.”

ENRIQUE WIDAUSKI – Project Development ManagerFlamingo Appliance Services

“Our customized PCRS system gives us the flexibility to design new products for our clients while integrating the accounting and sales reporting without adding additional staff.”

RICK GAVINO – President and COONew Leaf Service Contracts, LLC

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