PCRS Consumer Software

Service Contract
Management Software

Our service contract management software automates your warranty administration services for all OEM, repair, and replacement plans throughout their full lifecycle.

16
Contracts Processed
488
Claims Processed
21
Dealers Supported
12
Servicers Supported

PCRS Puts Your Customer at the Center of Your Service Offering

Policy Administration

Our product warranty management software supports service and repair contracts as well as OEM warranties. Capabilities include:

  • Rating
  • Sales
  • Cancels and more

Claims Administration

Allows the automation and processing of claims. Capabilities include:

  • Call avoid
  • Role-based rules engine and liability rules engine
  • Problem analytics, progress tracking, auditing, and more

Service Network Dispatch

Our field technician dispatching tool. Abilities include:

  • Dispatching technicians based on our rules engine
  • Works in conjunction with the Claims Module

Risk Management

Enables insurers and administrators to:

  • Forecast and recognize revenue
  • Forecast and recognize loss

Connected Platform

Our growing API library suite of over 20 APIs. These allow administrators, dealers, and integration partners to perform automated actions against the PCRS platform, allowing for activities such as:

  • Advanced ecommerce
  • CRM integration
  • Self-service claims
  • Shipping and fulfillment integration and more

Analytics & Reporting

Allows users to view data points across the subject matter they are interested in, in real-time. Functionality includes:

  • 50 built-in, customizable reports
  • Growth capabilities, for when a customer’s needs mature

Benefits You Can’t Ignore

Automate

the full lifecycle of all aftermarket products and service contracts

Customize

your product offering using our flexible system

Integrate

with industry partners seamlessly using our API connections

Launch

new products to the market within days

Convert

your legacy data to administer and report all in one place

Secure

your data in our dedicated managed hosting environment

Reduce

personnel costs and eliminate the need for additional IT staff

Access

our user-friendly interface anytime, anywhere, on any browser

Trust and Security

Through a relationship with the market’s leader in managed hosting services, Rackspace, PCMI offers 24/7 white-glove support to ensure our customized system infrastructure is operating effortlessly. Delivering this support frees our team to focus on enhancing PCRS while providing the speed and reliability that our customers desire.

LEARN MORE

Resources

PCRS Consumer Brochure

For more in-depth information on the modules, functionality, and capabilities of our system, download our Consumer Overview Deck.

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Warranty Week Article

Learn how Extend uses PCRS as a PaaS solution to differentiate themselves, which has earned them big name retailers like Peloton, Advance Auto Parts, and Logitech.

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On-Demand Webinar

Watch as we break down the functionalities of PCRS Consumer, with guest Rob Christian sharing OnPoint’s experience switching to PCRS.

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