PCRS Consumer

Administration Software
for Service Contracts

Our modular system supports the full service lifecycle of your product with functions for call center tracking, registration, entitlement, and administration. PCRS’s Risk Management functionality is used by some of the leading Consumer Insurance companies to measure and analyze portfolio performance.

CONTRACTS PROCESSED

770

CLAIMS PROCESSED

DEALERS SUPPORTED

SERVICERS SUPPORTED

Consumer Industries Served

Appliances

Electronics

Home

Furniture

Utilities

HVAC

and more…

Don't just take our word for it

MORE HAPPY CLIENTS

“Extend is the licensed and appointed administrator for various insurance companies who support us, and we use PCRS as our back-end system of record because they’re so well-known and trusted.”
WOODROW LEVIN - Founder and CEOExtend

“PCMI has truly acted as our technology partner - aiding us to substantially grow and scale service delivery for our clients and their consumers.”
ROB CHRISTIAN - President & Chief Risk OfficerOnPoint Warranty

“I am truly amazed at PCMI's unparalleled ability to understand the needs of our company and operations. They have a strong ability to listen and understand people.”
ENRIQUE WIDAUSKI – Project Development ManagerFlamingo Appliance Services

PCRS puts your customer at the center of your service offering

Policy Administration

Supports service and repair contracts as well as OEM warranties. Capabilities include:

Rating
Sales
Cancels and more

Claims Administration

Allows the automation and processing of claims. Capabilities include:

Call avoid
Role-based rules engine and liability rules engine
Problem analytics, progress tracking, auditing, and more

Service Network Dispatch

Our field technician dispatching tool. Abilities include:

Dispatching technicians based on our rules engine
Works in conjunction with the Claims Module

Risk Management

Enables insurers and administrators to:

Forecast and recognize revenue
Forecast and recognize loss

Connected Platform

Our growing API library suite of over 20 APIs. These allow administrators, dealers, and integration partners to perform automated actions against the PCRS platform, allowing for activities such as:

Advanced ecommerce
CRM integration
Self-service claims
Shipping and fulfillment integration and more

Analytics & Reporting

Allows users to view data points across the subject matter they are interested in, in real-time. Functionality includes:

50 built-in, customizable reports
Growth capabilities, for when a customer’s needs mature

For more in-depth information regarding the functionality of our system, download the PCRS Consumer Overview Deck

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Benefits You Can’t Ignore

Automate

the full lifecycle of all aftermarket products and service contracts

Customize

your product offering using our flexible system

Integrate

with industry partners seamlessly using our API connections

Launch

new products to the market within days

Convert

your legacy data to administer and report all in one place

Secure

your data in our dedicated managed hosting environment

Reduce

personnel costs and eliminate the need for additional IT staff

Access

our user-friendly interface anytime, anywhere, on any browser

Trust and Security

By partnering with Rackspace, the leader in managed hosting services, our customized system infrastructure receives 24/7 white-glove support to ensure our software is always running smoothly. This allows our team to focus on continually enhancing PCRS while giving our customers what they want – speed and reliability.

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PCRS Consumer

Administration Software
for Service Contracts