Complete digitization and intuitive technology have become increasingly necessary attributes to successful businesses over recent years. Because of this, old technology such as homegrown systems no longer have a place…

Those within the consumer warranty industry are tasked with ensuring a certain level of customer service is achieved as well as the continued value of each and every customer relationship.…

We believe success is born from continued growth, which is why our team made a library of downloadable whitepapers free to the industry. Complete with a diverse collection of thought…

Managing warranty and claims processes is no easy feat. For OEMs, dealers, third-party administrators, underwriters, and service providers, there are a lot of moving parts when it comes to aftermarket…

Professionals in the insurance industry face a long list of challenges, such as economic uncertainty, a tough competitive market, high consumer expectations, and much more. As a way to enable…

Technology is taking over the extended warranty industry, and professionals everywhere are learning that digitization is the new way to operate – and for good reason. PCMI’s President & CEO,…

Warranty Management Software, also known as WMS, have become increasingly popular over the years due to their ability to increase value and streamline processes within the warranty lifecycle. By connecting…

From the words of Randolph Bourne, “a good discussion increases the dimensions of everyone who takes part.” The PCMI team also believes the best ideas are born from great discussions,…