On-Demand Webinar - Automating Gap Claims

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Webinar slides included


Automating GAP Claims

DURATION: 25 min

DATE: Sept 24, 2020

Guest speaker Lori Arce joins us to share JM&A Group’s experience implementing our new GAP Claim Consumer and Lender Portal. Learn about this powerful add-on as we run through its exciting features.

  • Consumer self-registration
  • 24/7 claim initiation
  • Mobile document upload
  • Automatic claim status updates
  • JM&A’s legacy process
  • Goals JM&A had for the portal
  • Main benefits and customer feedback

PCMI Hosts

Mark Nagelvoort - Webinar

Mark Nagelvoort


A seasoned executive in the industry, Mark has dedicated 30+ years to developing software administration systems. He specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.

Greg Kasprzycki - Webinar

Greg Kasprzycki

Chief Operating Officer

Responsible for the strategy and execution of the product roadmap for PCRS. This includes product vision, innovation, and development to ensure that the company satisfies customer needs. With 20+ years of industry experience and extensive knowledge of our PCRS system, Greg is able to balance the goals of our software with the business needs.

Corinne Eckert - Webinar

Corinne Eckert

Product Owner – Claims

As the Product Owner of our Claims Administration Module, Corinne worked directly with JM&A on automating their GAP Claims process, receiving first-hand knowledge as to how the GAP Claim Consumer and Lender Portal positively impacted their business.


Lori Arce - Webinar

Lori Arce

Director, Customer Services @ JM&A Group

A long-time member of the JM&A Group team, with 19 years of experience within the company in various capacities. Her current role as Director of Claims & Customer Service sees her responsibilities spread across multiple areas, including GAP Claims & Customer Service, Mechanical Claims Payment, and Tier 1 Customer Service.