The Good, Bad & Ugly: Outsourcing vs Insourcing the Extended Warranty Process and Claims Management

Watch as Mark moderates a VS Warranty Lifecycle Roundtable where he discusses the difference between insourcing, outsourcing, a hybrid approach, and which is best for each individual company along with a Q&A session.

Conference: Vehicle Service & Warranty Lifecycle Roundtable, 2021

Speakers:

• Mark Nagelvoort – PCMI
• Andy Peterson – Polaris
• Doug Bell – Principal
• Gregory Myers – Beecher Carlson