PCRS for Consumer

PCMI’s modular system can be built to support your needs for the service lifecycle of your product. Our Consumer platform is used by our clients as a call center tracking tool with full blown registration, entitlement, and administration. PCRS’s Risk Management functionality is used by some of the leading Consumer Insurance companies to measure and analyze portfolio performance.

SSAE 18 Compliant

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Your Data is Secure

Secure your data in our dedicated managed hosting environment.

Quality Standards

Our internal controls and overall business processes have been tested by a firm of Certified Public Accountants as operating effectively.

We Go the Extra Mile

We go above and beyond these set service organization quality standards for the good of our customers’ data and information.

Industries We’re Passionate About

Appliances

Jewelry

Electronics

Boats

Home

HVAC

Furniture

And More

PCRS puts your customer

at the center of your

service offering

PCRS Consumer Service Plans
PCRS Consumer Claims
PCRS Consumer Scheduling
PCRS Consumer Network Management
PCRS Consumer Call Capture
PCRS Consumer Entitlement

Service Plans

  • Design, price, and administer your service plan policies
  • Complete functionality to own your customer’s experience after purchase

Claims

  • Capability to process any claim using built in logic for automated processing
  • Improves your product and service network quality by reducing manual processes

Scheduling

  • Assign work to the appropriate service option – in home, depot, swap-out, and others
  • Track the event through to the claim

Network Management

  • Ability to setup service options with logic and rules to cater to how you wish to service your end-consumer, while setting expectations for your service network
  • Control costs and improve delivery

Call Capture

  • Log each customer interaction
  • Enables outbound messaging to your consumer or servicer
  • Dynamic learning tools to help troubleshoot and perform call avoidance reducing costs while improving your customer interactions

Entitlement

  • Capture all data points associated with a product and a policy
  • Based on OEM and policy definitions, determine whether product is under warranty, policy, consumer, goodwill, or mixed entitlement
  • Allocate all service costs accordingly

Benefits You Can’t Ignore

Automate

the full lifecycle of all aftermarket products and service contracts

Customize

your product offering using our flexible system

Integrate

with industry partners seamlessly using our API connections

Launch

new products to the market within days

Convert

your legacy data to administer and report all in one place

Secure

your data in our dedicated managed hosting environment

Reduce

personnel costs and eliminate the need for additional IT staff

Access

our user-friendly interface anytime, anywhere, on any browser

Don’t Just Take Our Word For It

“

We have seen significant improvement in customer service productivity and efficiency. Customer service representative productivity increased 19% overall and average handle time for inbound calls has been reduced by almost a minute per call.

ROBERT GAITAN – Director of OperationsNew Leaf Service Contracts, LLC.
“

We use PCRS in our call center, policy administration and service management with great success. We will continue to invest in technology to improve our clients and consumer’s experience and PCRS helps us achieve that objective.

SEAN HICKS – CEONew Leaf Service Contracts, LLC.
“

Our implementation was an extremely complicated process. I appreciate all the support team’s efforts and others to make sure this was a smooth process. PCMI has an excellent team and they demonstrate the value of PCMI and its products.

MICHAEL SALGAT – Operations ManagerAdvantage Product Pipeline, LLC.
“

PCMI has been excellent in helping us with converting and importing our legacy data into PCRS. We haven't seen another company with this broad of a range of capabilities or the flexibility to adapt the system to our requirements.

JOHN O’HARA – IT ManagerThe PENN Warranty Corporation

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"I start each day ensuring that we are delivering on the promise of providing the best administration system to each of our customers."
Mark Nagelvoort – President & CEO, PCMI