The adoption from our consumers and lenders of the PCRS Gap Claims Portal has exceeded our expectations! The implementation and transition to our new PCRS has been seamless with the help of the PCMI team. A huge milestone for both of us!
"The time, effort, and dedication of the PCMI Team to the implementation of our new Administration Platform has been outstanding. I could not be happier with the commitment to our success consistently demonstrated at all levels of the organization."
"We are excited to gain the robust PCRS administration platform along with the integration options available, which will allow us to compete with much larger providers by providing the same top level of administration and claims support to our customers."
PCMI has truly acted as our technology partner - aiding us to substantially grow and scale service delivery for our clients and their consumers. Thanks to their feature sets, we were able to support our business processes across our customers, and truly focus on delivering great customer product service experiences.
“Most automobile dealers have reinsurance programs, which they view as significant profit centers for their businesses. PCRS supports these important reinsurance programs by providing dealers with a comprehensive tool that will let them see the results of their reinsurance business and help manage and maximize profitability. We look forward to leveraging PCMI’s integrated software solution to provide a quicker and improved process for reinsurance.”
"As an administrative partner, PCMI represents the cleanest and most intuitive platform we’ve ever used. While the transition between any software is challenging, we were lucky to have Jen and Greg as resources during our onboarding period. Now an integral part of our culture, PCMI/PCRS has allowed for our quick growth…and we’re still convinced we’re operating on the best platform available."
"I am truly amazed at PCMI's unparalleled ability to understand the needs of our company and operations in order to develop and implement process and training modules. They have a strong ability to listen and understand people."
“We feel that PCMI’s PCRS platform is the most comprehensive system that enables our agents and dealers to increase sales and deliver best in class service. In addition, the data analytic capabilities allows our staff to interpret results clearly in a manner that makes sense to our specific market sector. The platform tailors to our specific needs and allows the dealership operation to develop and grow – which is a critical factor.”
“Incorporating the PCRS administration software into our workflow will enhance internal systems, allowing us to calculate losses in real-time, improve claims processes, and accelerate data entry and cancellations – streamlining our entire operation.”
"New Leaf Service Contracts has seen significant improvement in customer service productivity and efficiency. Customer service representative productivity increased 19% overall and average handle time for inbound calls has been reduced by almost a minute per call. We are pleased with the results."
"PCMI has been excellent in helping us to implement the PCRS system and in converting and importing our legacy data into PCRS. We haven't seen another company with this broad of a range of capabilities or the flexibility to adapt the system to our requirements. They really understand both the business and the technologies. Special thanks to PCMI Support team for being always available and for such rapid solutions to our particular concerns."
I want to send my compliments to the PCMI staff. Our implementation was an extremely complicated process that I knew absolutely nothing about. I appreciate all the support teams efforts and others to make sure this was a smooth process. PCMI has an excellent team and they demonstrate the value of PCMI and its products.
"We unanimously as a management team selected the PCMI solution. Part of the decision-making process was the quick and rapid deployment, flexible product design, and transparent reporting that our dealers really rely on."
"Our customized PCRS system gives us the flexibility to design new products for our clients while integrating the accounting and sales reporting without adding additional staff."