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Warranty Management Software: What to Know Before Making an Investment

September 30, 2021PCRS Software
Buyer's Guide to Warranty Management Software

W arranty Management Software, also known as WMS, have become increasingly popular over the years due to their ability to increase value and streamline processes within the warranty lifecycle. By connecting manufacturers, distributors, dealers, suppliers, service providers, and customers, this technology aims to automate processes, reduce costs, and improve overall business.

Keep reading to learn more about the benefits of WMS, or download our free, comprehensive buyers guide to Warranty Management Software below.

Why Use Warranty Management Software

Warranty Management Software, in short, helps original equipment manufacturers (OEMs), channel partners, and third-party administrators (TPAs) manage warranty obligations effectively, and helps stakeholders in the warranty chain generate profitable revenue streams through the cross-sell and upsell of extended warranty programs and products.

Below are a few of the main benefits acquired when utilizing the right WMS for your business.

  • Improve brand loyalty and customer satisfaction at the store level
  • Obtain critical business intelligence through analytics to design and manufacture better products
  • Reduce the cost of supporting and maintaining products
  • Deliver a good warranty experience to secure future repeat sales to that consumer
  • Obtain access to an integrated ecosystem of service partners and providers
  • Provide a significant source of recurring revenue

In order to achieve all of these benefits to the fullest, TPAs, OEMs, and channel partners must implement a software system that supports critical aspects of the Warranty Management Value Chain, which we will discuss more below.

What are the core functions of a WMS?

Warranty Management Software provides the core capabilities to automate and streamline critical processes. When conducting your search, you’ll want to ensure that the system you choose isn’t outdated and that it provides current and digitalized modular solutions.

Below are 6 core functions your Warranty Management Software should provide to maximize the warranty lifecycle.

1

Policy
Administration

2

Claims
Administration

3

Service
Network Dispatch

4

Risk
Management

5

Analytics &
Reporting

6

Connected
Platform

Each of these functions plays an important part in supporting the Warranty Management Value Chain and should be required within your chosen WMS.

What kind of vendor capabilities are essential in a WMS?

In addition to core functions, there are essential criteria for considering a WMS vendor before making an investment. Aside from ensuring a system is of quality, the following points will be important throughout the entire Warranty Management Software lifecycle.

  • Record of Continuous Innovation
  • Level of Automation
  • Integration Approach
  • Global Support
  • Defined Training & Data Conversion Process
  • Commitment to Excellence
  • Industry Expertise

This step requires a bit of research into various WMS vendors to differentiate which provide all or most of these functions in some capacity.

Overall, you’ll want to find a provider that is attune to the market, anticipates clients’ needs, and supports all aspects of the Warranty Management Value Chain from implementation to automation.

Download Our Free Buyer's Guide

Interested in learning more? Download your free Warranty Management Software Buyer’s Guide by filling out the form below!

Buyer's Guide to Warranty Management Software - PDF Thumbnail

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