WCM Conference - How Adaptable Software and Third Party Resources Can Help Manufacturers

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How Adaptable Software + Third Party Resources Can Help Manufacturers Improve Warranty Program Performance

DURATION: 49 min

CONFERENCE: Warranty Chain Management, 2020

DATE: Dec 2, 2020

Watch Mark and Rob deliver the WCM Keynote Presentation on improving manufacturers’ warranty program performance with the help of adaptable software. They’ll discuss the role that administrators play in this performance-enhancing strategy.


Mark Nagelvoort - Webinar

Mark Nagelvoort


A seasoned executive in the industry, Mark has dedicated 30+ years to developing software administration systems. He specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.

Rob Christian headshot

Rob Christian

President & Chief Risk Officer @ OnPoint

Rob has spent 25 years in the Warranty Industry working for a variety of companies including GE, Harbor Freight Tools, and Sears. He was also a founding partner of Service Net Solutions which is now AIG Warranty. Rob holds a B.A. in Marketing from the University of Kentucky and an MBA from the University of North Carolina.