Within the consumer warranty industry, providing exceptional value to customers is the number one priority. This starts with the right technology. Understanding which features and functionalities will aid in achieving increased value to customers is the first step in creating a successful strategy, which is why PCMI got together with OnPoint Warranty Solutions to discuss all things administration.
Mark and longtime PCRS client, Rob Christian, break down everything you need to know about warranty and service solutions that will accelerate your business and satisfy your customers.
Below are the core functionalities any administration software should provide to automate processes and bring value to customers.
- Policy Administration
- Claims/SO Administration
- Service Network Dispatch
- Risk Management
- Connected Platform
- Analytics and Reporting
PaaS and Integration Support
PaaS is a complete development and deployment environment in the cloud with resources to deliver everything from simple cloud-based apps to sophisticated cloud-enabled enterprise applications.
Extended Warranty & Service Contract Programs
API connectivity provides users the ability to integrate with outside vendors to grow and scale. Integrations help with tech support, direct sales, insurance and compliance, and much more.
OEM Warranty Administration
PCRS enables OEMs and minimizes financial risk by providing insurance and compliance, product registration, customer service and service fulfillment, and claims processing.
Service Administration Technology
Expand your market to partners, increase sales, and improve the customer experience with consumer direct, service personnel, and service operations within PCRS.
Logistics and Service Fulfillment
Optimize the customer experience with PCRS capabilities that handle operations such as warehousing, failure testing, and service fulfillment management.