ON-DEMAND WEBINAR

Consumer Warranty Administration

DURATION: 52 min

DATE: Nov 5, 2020

Mark breaks down the Consumer extended warranty functionalities of PCRS, with guest Rob Christian detailing OnPoint’s experience switching to PCMI.

  • PaaS and integration support
  • Administration functionality
  • Quickly launching new programs
  • OEM warranty administration
  • Service administration technology
  • Supporting multiple countries
  • Logistics and service fulfillment
  • Why OnPoint chose PCMI

PCMI Host

Mark Nagelvoort

CEO

A seasoned executive in the industry, Mark has dedicated 30+ years to developing software administration systems. He specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.

Guest

Rob Christian headshot

Rob Christian

President & Chief Risk Officer @ OnPoint

Rob has spent 25 years in the Warranty Industry working for a variety of companies including GE, Harbor Freight Tools, and Sears. He was also a founding partner of Service Net Solutions which is now AIG Warranty. Rob holds a B.A. in Marketing from the University of Kentucky and an MBA from the University of North Carolina.

Deep Dive:

Within the consumer warranty industry, providing exceptional value to customers is the number one priority. This starts with the right technology. Understanding which features and functionalities will aid in achieving increased value to customers is the first step in creating a successful strategy, which is why PCMI got together with OnPoint Warranty Solutions to discuss all things administration.

Mark and longtime PCRS client, Rob Christian, break down everything you need to know about warranty and service solutions that will accelerate your business and satisfy your customers.

Essential Functionalities

Below are the core functionalities any administration software should provide to automate processes and bring value to customers.

  • Policy Administration
  • Claims/SO Administration
  • Service Network Dispatch
  • Risk Management
  • Connected Platform
  • Analytics and Reporting
PaaS and Integration Support

PaaS is a complete development and deployment environment in the cloud with resources to deliver everything from simple cloud-based apps to sophisticated cloud-enabled enterprise applications.

Extended Warranty & Service Contract Programs

API connectivity provides users the ability to integrate with outside vendors to grow and scale. Integrations help with tech support, direct sales, insurance and compliance, and much more.

OEM Warranty Administration

PCRS enables OEMs and minimizes financial risk by providing insurance and compliance, product registration, customer service and service fulfillment, and claims processing.

Service Administration Technology

Expand your market to partners, increase sales, and improve the customer experience with consumer direct, service personnel, and service operations within PCRS.

Logistics and Service Fulfillment

Optimize the customer experience with PCRS capabilities that handle operations such as warehousing, failure testing, and service fulfillment management.