Consumer Warranty Administration

DURATION: 52 min

DATE: Nov 5, 2020

Mark breaks down the Consumer extended warranty functionalities of PCRS, with guest Rob Christian detailing OnPoint’s experience switching to PCMI.

  • PaaS and integration support
  • Administration functionality
  • Quickly launching new programs
  • OEM warranty administration
  • Service administration technology
  • Supporting multiple countries
  • Logistics and service fulfillment
  • Why OnPoint chose PCMI


Mark Nagelvoort

President & CEO

A seasoned executive in the industry, Mark has dedicated 30+ years to developing software administration systems. He specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.


Rob Christian headshot

Rob Christian

President & Chief Risk Officer @ OnPoint

Rob has spent 25 years in the Warranty Industry working for a variety of companies including GE, Harbor Freight Tools, and Sears. He was also a founding partner of Service Net Solutions which is now AIG Warranty. Rob holds a B.A. in Marketing from the University of Kentucky and an MBA from the University of North Carolina.