ON-DEMAND WEBINAR
DURATION: 52 min
DATE: Nov 5, 2020
Mark breaks down the Consumer extended warranty functionalities of PCRS, with guest Rob Christian detailing OnPoint’s experience switching to PCMI.
CEO
A seasoned executive in the industry, Mark has dedicated 30+ years to developing software administration systems. He specializes in using his expansive knowledge to help customers establish all phases of their extended warranty programs including sales, policy and claim administration, risk management, and offshore reinsurance within our PCRS software.
President & Chief Risk Officer @ OnPoint
Rob has spent 25 years in the Warranty Industry working for a variety of companies including GE, Harbor Freight Tools, and Sears. He was also a founding partner of Service Net Solutions which is now AIG Warranty. Rob holds a B.A. in Marketing from the University of Kentucky and an MBA from the University of North Carolina.
Within the consumer warranty industry, providing exceptional value to customers is the number one priority. This starts with the right technology. Understanding which features and functionalities will aid in achieving increased value to customers is the first step in creating a successful strategy, which is why PCMI got together with OnPoint Warranty Solutions to discuss all things administration.
Mark and longtime PCRS client, Rob Christian, break down everything you need to know about warranty and service solutions that will accelerate your business and satisfy your customers.
Below are the core functionalities any administration software should provide to automate processes and bring value to customers.
PaaS is a complete development and deployment environment in the cloud with resources to deliver everything from simple cloud-based apps to sophisticated cloud-enabled enterprise applications.
API connectivity provides users the ability to integrate with outside vendors to grow and scale. Integrations help with tech support, direct sales, insurance and compliance, and much more.
PCRS enables OEMs and minimizes financial risk by providing insurance and compliance, product registration, customer service and service fulfillment, and claims processing.
Expand your market to partners, increase sales, and improve the customer experience with consumer direct, service personnel, and service operations within PCRS.
Optimize the customer experience with PCRS capabilities that handle operations such as warehousing, failure testing, and service fulfillment management.
