Meet our executive team

Our PCMI leadership team is made up of industry experts who are dedicated to creating an environment of innovation and collaboration. We approach every single day as another opportunity to prove we are dedicated to being your technology partner.

Mark Nagelvoort - President and CEO Leadership

Mark Nagelvoort

President & CEO

Mr. Nagelvoort, the company’s founder, has over 25 years of experience assisting companies in extended warranty and F&I products in the auto, consumer, and home sectors. He has helped many TPAs, OEM’s, and Insurance companies manage and market these products. He has experience in supporting each phase of extended warranty programs including sales, policy management, claim management, risk management, and offshore reinsurance. Customers have varied from large international insurance firms to start-up TPAs. He has led the company from an insurance industry consulting practice, to a Best of Breed developer of integrated software solutions for the warranty and service contract sector.

Prior to forming PCMI, Mr. Nagelvoort was President NAT, Inc. which was acquired by DealerTrack. He served as the President of the NAT Solutions Division of DealerTrack Aftermarket Services. He started his career as a consultant with Arthur Young & Company in the Midwest Advanced Practices Group. He holds a Bachelor’s and Master’s degree in Computer Science from Northern Illinois University and enjoys being a frequent speaker and industry conferences.

Greg Kasprzycki – Chief Operating Officer Leadership

Greg Kasprzycki

Chief Operating Officer

Mr. Kasprzycki is an experienced leader in software technology for F&I Administration. For over 12 years, he has worked with both large and small administrators of F&I products. As COO of PCMI, he directs the operational infrastructure of the company to ensure that current and future plans are met. This includes customer relationship services, product development, and project management to see that key deliverables are achieved across all clients, partners, and markets.

Mr. Kasprzycki was a key member of the development team at NAT Inc., which built the SCS Administration System that was acquired by DealerTrack in 2005. In 2009, it then became a privately held company called F&I Administration Solutions, where he gained the position as Product/Implementation Manager. In 2011, he joined PCMI to lead the development and installation of PCMI’s new Policy Claim and Reporting Solutions™ (PCRS) software. He holds a Bachelor’s degree in Computer Science from Dominican University and is currently working towards his MBA.

Martin Sitarz – President of PCMI Sp z o.o. Leadership

Marcin Sitarz

Chief Development Officer

Mr. Sitarz is the lead of our European team located in Krakow, Poland. He has over 10 years of extensive experience in software industry with a strong background in Business Application Development, Reporting, and BI Solutions. He has played a vital role in the development of this team, expanding from just himself, to over 60 developers in a few short years.

Mr. Sitarz technical expertise also entails Microsoft technologies like .NET framework, SQL servers, SSRS and SSAS and he is also a Microsoft Certified Technology Specialist. He has graduated from Cracow University of Technology with a Master’s Degree in Science (Information Technology) and also continued on to study Mobile Device Programming as a Postgraduate.

Vladimir Likhovid – Senior Enterprise Architect Leadership

Vlad Likhovid

Chief Technology & Security Officer

Mr. Likhovid brings more than 20 years of experience in technology management, system analysis, design, and software implementation to our PCMI leadership team. He is responsible for reviewing the performance of our PCRS application on a technical level and is heavily involved in the overall methodology of the QA process.

Prior to joining PCMI, Mr. Likhovid worked as the Lead Software Developer and then Solution Architect at Corptax, Inc. He holds a Bachelor’s Degree in Computer Controlled Systems from Kiev Polytechnic Institute in Kiev, Ukraine. He is also a Microsoft Certified Professional, as well as, a Microsoft Certified Solution Developer.

Russell Ridley – Chief Solutions Officer Leadership

Russell Ridley

Chief Solutions Officer

Mr. Ridley is the Chief Solutions Officer (CSO) and is responsible for delivering the best solution to our customers. He brings extensive experience in both the technology and automotive F&I industry. With over 20 years of experience, he has dealt with all aspects of the industry from TPA’s and OEM’s to dealerships. Mr. Ridley also has key experience in being a contributor in the development of an administration system while working on a major system integration at a previous company with Mr. Nagelvoort.

Prior to joining the PCMI team, Mr. Ridley was the Director of Information Technology for one of the industries’ leading administrators, GULF Sates Financial Services, supporting both the OEM and insurance needs of a TPA for 23 years. He successfully deployed numerous projects utilizing a broad range of innovative technologies that improved the operational effectiveness. He holds a Bachelor of Science degree in Finance from Cameron University. In addition, Mr. Ridley finished an Executive Education Program at McCombs School of Business at the University of Texas at Austin.

Rhonda Park - Project Manager

Rhonda Park

Director of Auto PMO

Rhonda joined our PCMI Chicago office to help build a strong PMO team, implement process improvements to our operations, and work with clients to coordinate efficient project planning and outcome. While at PCMI, her goals are to leverage her experience and some innovative ideas to streamline processes and increase productivity, as well as strengthen our clients’ confidence in our ability to deliver a quality product on time.

Rhonda attended Edison State where she pursued an IT degree. After graduating, she began her career working for a large medical equipment provider, where she was the AS400/Mainframe computer operator. Some of Rhonda’s accomplishments in other previous roles include functioning as a Product Owner and leading the company in designing, building, and launching a new Consumer facing app. The app provided users with a connected car experience, which predicted the health of their vehicle, delivered detailed information on their product coverage, and provided several advanced features such as geo-fencing and an electronic glovebox.

When not at work, Rhonda enjoys cooking and entertaining, and her and her husband host friends weekly. Rhonda also likes hiking, mountain bike riding, and traveling. Some favorite places her and her husband like to visit are Scottsdale, Arizona and Europe. She also would like to own her own Wine and Bourbon Bistro in her “retirement years,” just for the fun of it!

Manoj Patel - Director of Client Engagements Leadership

Manoj Patel

Director of Consumer PMO

Mr. Patel works closely with customers to ensure successful engagements on our consumer service contract segment. Customers select PCMI to drive strategic corporate initiatives, and Mr. Patel provides the process and guidelines for PCMI to guarantee client objectives are met. Mr. Patel has worked in both technical and IT leadership roles that have spanned several industries for over 15 years.

While working at Accenture, Mr. Patel ensured successful delivery of several key projects on time and in budget. In addition, at his previous position working at a leading Insurance company he demonstrated expertise in Agile development and Scrum. completed his certifications for PMP, ITIL Foundations v3, and Certified Scrum Master. He holds a Bachelor’s Degree in Operations Management and Information Systems from Northern Illinois University. As a technology manager, Mr. Patel completed his certifications for PMP, ITIL Foundations v3, and Certified Scrum Master.

Jen Schumal – Director of Financial Services Leadership

Jen Schumal

Director of Financial Services

Ms. Schumal is the Director of Financial Services. She is responsible for enhancing the billing and general ledger interfaces of our PCRS administration software across all clients. She is the key component for all aspects relating to financial planning and accounting and is also heavily involved in collaborating with members of Upper Management and the Support team to improve client experiences.

With more than 15 years of experience, Ms. Schumal brings extensive and widespread knowledge and skill to our PCMI team. Prior to joining PCMI, she worked as the Reinsurance/Funding Controller for American Guardian Warranty Services, Inc. She is very familiar with the industry, as she started her career working for a Third Party Administrator and continued to work her way up. Ms. Schumal holds a Bachelor’s Degree in Accounting from St. Xavier University.

Eduard Zilberg – Software Development Lead, North America Leadership

Eduard Zilberg

Software Development Lead

Mr. Zilberg joined PCMI from its inception and has worked with Mark Nagelvoort for over 15 years designing and developing F&I product administration software. He is the core part of our development team and is an expert in web development, web services, and Windows applications. He is also well versed with designing databases structures, data migration processes, and legacy system conversions.

Before joining to PCMI, Mr. Zilberg was a Programming Team Lead at Dealer Track, Inc. where he had also worked with PCMI’s present executives. After Dealer Track, he joined SCT Alternative Corp. as a Software Consultant before helping form PCMI. Mr. Zilberg holds a Bachelor’s degree in Computer Science from the State Technological College (Ukraine) and he also completed his Windows Software development program from DePaul University (USA).

Laura Scahill - Marketing Manager

Laura Scahill

Marketing Manager

Laura oversees all facets of the marketing strategy to promote PCMI’s brand and image through campaigns, industry conferences, digital marketing, and advertisements to increase sales and awareness. Her main focus is marketing, but she is also heavily involved in many non-technical aspects of the company, such as hiring and administration.

Laura was one of the first employees hired at PCMI, which gave her the opportunity to prove herself in an energetic, innovative startup environment. Since then, she has had over five years of experience with PCMI, and her work has helped the company grow since its inception. She is excited and motivated by seeing all the processes she and her team have created come to life and directly impact how PCMI does business.

Laura attended Northern Illinois University where she graduated with a Bachelor of Science in Marketing from the College of Business. She is certified in Interactive Marketing from NIU and Email Marketing from HubSpot.

Sean Mangan - Business Development Manager

Sean Mangan

Business Development Manager

Sean is excited to combine his passion for technology and the automotive industry to help make an impact and reach new sales goals. With this, he is looking forward to creating a steady flow of new business for PCMI!

Sean attended St. Joseph’s College where he attained a Bachelor’s Degree in Political Science (pre-law). Sean started his career working at Chrysler Financial as a Wholesale Inventory Auditor and Credit Analyst. He then moved on to play a large part in the rollout of a new product in a Silicon Valley start-up. He was one of the first people hired in the Chicago sales office, and within a year the company had tripled their sales volume and grew the team to 20. Sean has had much success in his career so far, and is most proud of being a part of the team that signed agreements with very large companies such as, Fannie Mae, and Airbnb. His biggest career goal today is to be challenged in his role, make an impact, and assist sales in any way possible to help reach new levels of success.

In his free time, Sean likes coaching his son’s soccer team and spending time with his wife and children. Sean also enjoys reading new books and listening to rap music when possible. An interesting fact about Sean that most people do not know is that he has personally repossessed a car.

Our global presence in the U.S., Europe, and Asia is essential to our continuous around-the-clock innovation and customer support.


“I start each day ensuring that we are delivering on the promise of providing the best administration system to each of our customers.”

Mark NagelvoortPresident & CEO
Policy Claim and Reporting Solutions PCRS

Administration Software

PCMI Corporation offers a modular package of software solutions for the administration of F&I Products, Service Contracts, and Extended Warranties.