When a customer purchases an extended service contract for automotive or consumer products, that customer doesn’t know what goes on behind the scenes when they sign on the dotted line.…
According to IBM.com, automation is a term used for technology applications where human input is minimized. There are many different types of automation, each focusing on different aspects of a…
The rate at which technology innovation is accelerating makes it difficult for an average internal IT team to keep up with maintaining a homegrown system. When your company made the…
Automotive Original Equipment Manufacturers (OEMs) require an administration system that can offer scalability, exceptional customer experience, and innovative technology to help them grow, which is why so many OEMs have…
Complete digitization and intuitive technology have become increasingly necessary attributes to successful businesses over recent years. Because of this, old technology such as homegrown systems no longer have a place…
Those within the consumer warranty industry are tasked with ensuring a certain level of customer service is achieved as well as the continued value of each and every customer relationship.…
We believe success is born from continued growth, which is why our team made a library of downloadable whitepapers free to the industry. Complete with a diverse collection of thought…
Managing warranty and claims processes is no easy feat. For OEMs, dealers, third-party administrators, underwriters, and service providers, there are a lot of moving parts when it comes to aftermarket…
Service lifecycle management is a field shaped entirely by its consumers. How they shop, what they buy, and most importantly, what they expect out of an administrator.