When a customer purchases an extended service contract for automotive or consumer products, that customer doesn’t know what goes on behind the scenes when they sign on the dotted line.…
dwilsonJuly 7, 2022
Tom will lead PCMI’s strategic development, building on the company’s growth through new markets and business initiatives.
dwilsonMay 4, 2022
The rate at which technology innovation is accelerating makes it difficult for an average internal IT team to keep up with maintaining a homegrown system. When your company made the…
dwilsonMarch 23, 2022
Automotive Original Equipment Manufacturers (OEMs) require an administration system that can offer scalability, exceptional customer experience, and innovative technology to help them grow, which is why so many OEMs have…
dwilsonMarch 9, 2022
Complete digitization and intuitive technology have become increasingly necessary attributes to successful businesses over recent years. Because of this, old technology such as homegrown systems no longer have a place…
dwilsonMarch 3, 2022
Those within the consumer warranty industry are tasked with ensuring a certain level of customer service is achieved as well as the continued value of each and every customer relationship.…
dwilsonFebruary 16, 2022
We believe success is born from continued growth, which is why our team made a library of downloadable whitepapers free to the industry. Complete with a diverse collection of thought…
dwilsonFebruary 9, 2022
Managing warranty and claims processes is no easy feat. For OEMs, dealers, third-party administrators, underwriters, and service providers, there are a lot of moving parts when it comes to aftermarket…
dwilsonFebruary 1, 2022
Service lifecycle management is a field shaped entirely by its consumers. How they shop, what they buy, and most importantly, what they expect out of an administrator.
dwilsonJanuary 27, 2022
