Company
Since 2012, we’ve been focused on one thing—transforming how F&I products, warranties, and service contracts are managed. By automating every step of the administrative lifecycle, our AI-powered solutions give teams the speed, insight, and freedom to focus on growth and the relationships that drive it.
Trusted by 125+ TPA’s, OEM’s and dealers worldwide
PCMI by the numbers
14
years in the industry
275
+
team members
125
+
customers
14
countries served
181
M
contracts processed
53
M
claims processed
440
K
users
100
+
integrations
Our story
What started in 2012 with a vision to rethink F&I administration has grown into something much bigger. Today, PCMI is helping shape what comes next combining deep industry expertise, modern technology and AI to move F&I administration forward.
2012
The journey begins
PCMI is founded by Mark Nagelvoort to modernize policy and claims administration.
2013
Early momentum
Leading TPAs and OEMs adopt PCRS, validating the platform.
2014
Platform expansion
PCRS adds new modules, integrations and capabilities as adoption grows.
2017
Growing at scale
PCRS surpasses 50 million contracts processed as adoption expands internationally.
2021
Strategic investment
Investment from Equality Asset Management supports PCMI's continued growth and scale.
2023
100 million contracts
PCRS reaches a major milestone, reflecting more than a decade of growth and adoption.
2024
Market expansion
TruComply expands PCMI into the lender market with an F&I loan refund compliance platform.
2025
Accelerating growth
Thoma Bravo backing supports long-term investment in innovation and expansion.
2025
AI-powered administration
Claims Intelligence brings AI into PCRS to automate and improve claims operations.
2025
A stronger future
PCMI acquires StoneEagle Enterprise Business Solutions, strengthening its team and industry expertise.
Today
Leading what's next
Under CEO Clyde Owen, PCMI continues advancing intelligent F&I administration.
Two hubs. One global team.
With offices in Chicago and Kraków and team members across the globe, we’re connected by more than just the work we do. We bring different perspectives and experiences to the table, building relationships that go beyond borders.
