Webinars
Explore our library of webinar recordings that cover PCMI software features, best practices, success stories, integrations, and more! Watch these videos at your own pace to gain knowledge, hear from our customers, and get inspired!
Introducing PresentNow: A Lite Menu for Non-Vin
PresentNow is the first lite menu built for Powersports, RV, and Personal Watercraft giving dealers and TPAs a faster, more accurate way to sell protection products and eliminate non-VIN rating headaches. Unlike legacy menus patched for non-VIN use, PresentNow was engineered from the ground up to deliver accuracy, flexibility, and dealer confidence at a fraction of the cost of traditional full menus.
DURATION: 38 min
PCMI HOSTS: Dan O’Keefe, Bhuvi Shanmugham and Morgan Williams
DATE: November 6, 2025
- Why non-VIN sales have been difficult to scale – legacy menus, temp VINs, manual workarounds
- What’s live today – accurate eRating + eContracting for Powersports & RV
- Dealer impact – faster workflows, fewer errors, more confident selling
- Roadmap – lightweight digital presentation & Personal Watercraft support coming in 2026
Introducing Claims Intelligence: Smarter, Faster Claims with AI
Join us to discover Claims Intelligence, PCRS’s newest innovation powered by AI, automation, and real-time analytics. Learn how three powerful pillars are transforming the way claims are processed, analyzed, and resolved. You’ll get a look at what’s live today, including early ROI from Intelligent Payments, and an exclusive preview of what’s launching next.
DURATION: 32 min
PCMI HOSTS: John Tabron and David Cartagena
DATE: August 28, 2025
- Automation IQ – Kicking off with its first live feature, Intelligent Payments uses rules-based logic and AI to read, validate, and pay claims instantly
- Proven ROI – Early adopters report up to 35% back-office savings
- Roadmap Preview – Upcoming capabilities: Insights IQ, Workforce IQ, and expanded automation and analytics toward full straight-through processing
Building vs Buying Admin Software: Alpha Warranty Discusses Their Decision
Join us as Mark, Greg, Jeff, and McKay break down the differences between building vs buying an admin system as well as what led Alpha Warranty to decide to buy.
WEBINAR SLIDES INCLUDED
DURATION: 60 min
PCMI HOSTS: Mark Nagelvoort and Greg Kasprzycki
GUEST HOSTS: Jeff Robinson – Alpha Warranty and McKay Wilcox – Alpha Warranty
DATE: July 27, 2023
- Why switching systems was crucial to their growth
- Obstacles they identified with building
- Factors that played a part in their decision
- How buying has helped achieve their goals
- Converting their legacy data – PCMI’s conversion toolkit
Optimizing DOWC Programs
Join us as we dive into the world of DOWC with Greg and Bryan to discuss administration best practices and the technology necessary to streamline these programs.
WEBINAR SLIDES INCLUDED
DURATION: 70 min
PCMI HOSTS: Mark Nagelvoort and Prudhvi Gandamalla
GUEST HOSTS: Bryan Dobson – GPW and Greg Petrowski – GPW
DATE: March 30, 2023
- Advantages of DOWC
- How to quickly launch these programs
- The flexibility to meet market needs
- Exploring how PCMI now supports all participation types including DOWC
Designing, Selling and Marketing F&I Products & Services for Electric Vehicles
Join us as we dive into the world of electric vehicles with Josh and James to identify best practices for positioning and promoting F&I products and services.
DURATION: 48 min
PCMI HOST: Mark Nagelvoort
GUEST HOSTS: Josh Bass – JM&A and James Davies – J.D. Power
DATE: September 22, 2022
- Calculating the risks of providing EV coverage
- Designing new products based on changes in technology
- Exploring unique offerings to cater to this strategic market
- Positioning EV for sales and marketing
The Admin System Lifecycle: Is your Administration System Constraining your Ability to Grow?
Mark, Greg, and Doug discuss the admin system lifecycle and how your current system could potentially be constraining the ability to grow.
WEBINAR SLIDES INCLUDED
DURATION: 75 min
PCMI HOST: Mark Nagelvoort
GUESTS: Greg Myers – Beecher Carlson and Doug Bell – Extended Warranty and Service Contract Consulting
DATE: December 9, 2021
- How to know when it’s time to replace your admin system
- Competing in today’s Assurance Products marketplace
- The non-negotiables of a good admin system
- Tips for making a smooth business transformation
Compliance and Customer Experience: Achieving The Right Balance
Watch as Mark moderates a VS Warranty Lifecycle Roundtable where he discusses compliance vs. the customer experience in regards to administration software and how to achieve a good balance for your company and customers.
DURATION: 12 min
SPEAKERS: Mark Nagelvoort - PCMI, Aaron Brogdon - Frost Brown Todd, Ellis W. Wilder - Frost Brown Todd
CONFERENCE: Vehicle Service & Warranty Lifecycle Roundtable, 2021
DATE: October 14, 2021
Coming Out of COVID – Achieving Long-Term Business Resilience
Mark discusses with guests Jerry and Dan how 2020 tested their resiliency and propelled their growth.
DURATION: 44 min
PCMI HOST: Mark Nagelvoort
GUESTS: Jerry Munselle – Torque Group and Dan Brancaccio – PermaSafe
DATE: June 24, 2021
- Lessons learned from 2020
- How it affected their business
- The keys to their success – ability to scale
- Their plans for continued 2021 success and beyond
New Notification Center Module
Learn about the benefits of enabling flexible communication through our newest module – The Notification Center and see how our integration with BerkOne enhances its capabilities.
WEBINAR SLIDES INCLUDED
DURATION: 37 min
PCMI HOSTS: Mark Nagelvoort and Greg Kasprzycki
GUEST: Steve Hendrick – BerkOne
DATE: Nov 19, 2020
- Benefits of flexible communication with agents, dealers, sales managers, and customers
- Email, text, and letter functionality with automatic mail merge
- Set notification triggers based on the receiver’s needs and preferences
- Scalability, volume, and services
Automating Dealership Payments
See how PCMI simplifies and automates payments between dealers and administrators via our integration with Infintech (now Payroc).
WEBINAR SLIDES INCLUDED
DURATION: 35 min
PCMI HOSTS: Mark Nagelvoort and Randy Price
GUEST: Matt Valego – Infintech (now Payroc)
DATE: Oct 22, 2020
- Enhanced payment processes
- Online status updates
- Secure transaction monitoring
- Infintech integration onboarding process
- System demo – signing up and processing ACH transactions
Automating GAP Claims
Guest speaker Lori Arce joins us to share JM&A Group’s experience implementing our new GAP Claim Consumer and Lender Portal. Learn about this powerful add-on as we run through its exciting features.
WEBINAR SLIDES INCLUDED
DURATION: 25 min
HOSTS: Mark Nagelvoort, Greg Kasprzycki, and Corinne Eckert
GUEST: Lori Arce – JM&A Group
DATE: Sept 24, 2020
- Consumer self-registration
- 24/7 claim initiation
- Mobile document upload
- Automatic claim status updates
- JM&A’s legacy process
- Goals JM&A had for the portal
- Main benefits and customer feedback
PCRS Quick Launch
Mark explains how our Quick Launch process allows customers to get products up and running on PCRS in a matter of days. Guest Matt Fehr recounts AvantaGuard’s experience switching from a homegrown system to PCRS.
WEBINAR SLIDES INCLUDED
DURATION: 46 min
PCMI HOST: Mark Nagelvoort
GUEST: Matt Fehr – AvantaGuard
DATE: June 22, 2020
- Quick launch process vs. standard implementation process
- AvantaGuard’s implementation approach
- PCRS vs. a homegrown system
- Dealer feedback and agent perspective
- AvantaGuard’s biggest challenges
- Growing with PCRS
- Ability to pivot with PCRS
Claims Automation
Greg demonstrates how PCRS gives you the ability to automate your claim’s process – saving you and your business hours of wait time.
WEBINAR SLIDES INCLUDED
DURATION: 46 min
PCMI HOST: Greg Kasprzycki
DATE: Apr 23, 2020
- Claims automation
- The VSC process before and after PCRS
- Profile customization options
- SaaS vs. PaaS